Privacy policy

Your trust is the foundation of our relationship

Our Privacy Center is designed to introduce you to our privacy practices and notices. Whether you interact with The UPSTAGE investment inc. or one or more of our affiliates (collectively, the "firm" or "UPSTAGE") directly as an individual investor, through an investment professional, or through services provided by the firm to your employer, you entrust us with your personal and financial information, and it is important that you understand how we use and care for it. We believe your relationship with us is based on trust and that you count on us to act responsibly. Thank you for your trust.

Personal Information We Collect

Personal Information is information which uniquely identifies you, such as your name, email address, billing information, or other data that can be reasonably linked to you by the firm. We collect Personal Information to help us service your accounts and to deliver an exceptional experience.

The kind of information we collect depends on your interactions with us, the products and services you apply for and what we need to maintain your accounts. Additionally, some service providers may share your information with us for specific purposes, such as to verify your identity and to protect your accounts and financial information.

Information you provide to us.

You may provide Personal Information to us through our websites and applications. For example, you may register to use our services or create an account with us, which allows or requires you to provide certain information to us (e.g., contact information such as your name, email address, telephone number, date of birth, income information etc.). You provide Personal Information and other information to us when you contact us through our websites or by phone. We may also collect Personal Information from you when you subscribe to our newsletters and other subscriptions and to participate in our surveys.

Information we collect from other sources.

We may collect Personal Information from third parties such as consumer reporting agencies to assess your creditworthiness, or other providers for identity verification services, etc.

How We Use and Share Your Personal Information

We use Personal Information for various functions, such as to:

Process transactions at your request for services, products, or information.
Maintain and service your account.
Improve our service and products. We may contact you about our products and services as well as those offered by third parties that may be of interest to you.
Facilitate your participation in online activities. We may use your contact information to communicate and interact with you, such as to send you emails and text messages about our products and services. We use the IP address provided by your device to send you the data you request to display on your device.
Comply with our legal and regulatory obligations.
Maintain the safety, security, and integrity of our business.

We share information about you:

With affiliates of The UPSTAGE investment inc. and with nonaffiliates for analysis, market research and marketing purposes as described in our Corporate Privacy Notice.
With trusted service providers who support and help develop our products and services. Our service providers are contractually committed to our standards for safeguarding your information.
To protect the rights, property, or safety of our firm, our customers, or others. This may include exchanging information with other companies and organizations for fraud protection and credit risk reduction.
To comply with legal and regulatory obligations, including cooperation with law enforcement, judicial orders, subpoenas, and regulatory inquiries.

Contact Information and Manage Preferences

If you have any questions, concerns, complaints, or suggestions regarding any of our Privacy Notices or the ways in which we collect and use your Personal Information, have any requests related to your Personal Information pursuant to applicable laws, or otherwise need to contact us. In some instances, specific contact information may be included on the Privacy Notice that applies to you or use the Contact page of our website.